Question 1

What are your operating hours?

Accepted Answer

Medilife Hospital operates 24 hours a day, 7 days a week, including weekends and public holidays. Our emergency department, pharmacy, and inpatient services are available around the clock.

Question 2

How do I book an appointment?

Accepted Answer

You can book an appointment by calling our appointments line at +254 738 494 444 or by emailing appointments@medilifehospital.or.ke. Walk-in patients are also welcome for general outpatient consultations.

Question 3

Do you accept NHIF?

Accepted Answer

Yes, Medilife Hospital accepts NHIF (National Hospital Insurance Fund) for both inpatient and outpatient services. Please bring your NHIF card and national ID when visiting. We recommend contacting us in advance to confirm coverage for specific procedures.

Question 4

Which insurance providers do you work with?

Accepted Answer

We work with NHIF and several major private insurance providers in Kenya. Please contact our reception at +254 703 494 444 to verify that your specific insurance plan is accepted before your visit.

Question 5

What should I bring for my first visit?

Accepted Answer

Please bring your national ID or passport, your insurance card (if applicable), any previous medical records or test results relevant to your condition, a list of current medications, and any referral letters from other healthcare providers.

Question 6

Do you have parking available?

Accepted Answer

Yes, Medilife Hospital has parking space available for patients and visitors. The hospital is located on Biashara Road in Ruiru Town, easily accessible from the Thika Superhighway.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash, M-Pesa, bank transfers, debit and credit cards, and most major insurance plans. Payment plans can be discussed with our billing department for certain procedures.

Question 8

How do I access the dialysis unit?

Accepted Answer

Dialysis services are available by appointment. New patients need a referral from a nephrologist or a consultation with Dr. Rajesh R. Chaudhary, our Consultant Urologist and Renal Transplant Surgeon. Contact us at +254 703 494 444 to schedule an initial assessment.

Question 9

What maternity packages do you offer?

Accepted Answer

Medilife Hospital offers comprehensive maternity packages that include antenatal visits, delivery (normal or cesarean), postnatal care, and newborn screening. Package details and pricing can be discussed with our maternity department. Call +254 738 494 444 for more information.

Question 10

Can I get my lab results the same day?

Accepted Answer

Yes, most routine laboratory tests have same-day turnaround. Specialized tests may take longer depending on the type of analysis required. Your doctor will advise you on expected timelines.

Question 11

Do you offer home-based care services?

Accepted Answer

Yes, our Home Based Care program includes home nursing visits, teleconsultation with our physicians, medicine delivery, and home sample collection for laboratory tests. This service is ideal for patients recovering from surgery, elderly patients, or those with mobility challenges.

Question 12

How do I reach Medilife Hospital by public transport?

Accepted Answer

Medilife Hospital is located on Biashara Road in Ruiru Town. From Nairobi, take a matatu heading to Ruiru via Thika Road. Alight at Ruiru Town and the hospital is a short walk from the main stage. From Thika or Juja, matatus to Ruiru stop near the hospital area.

Question 13

Do you handle emergency cases?

Accepted Answer

Yes, we accept emergency cases 24 hours a day. For medical emergencies, call our emergency line at +254 703 494 444. Our emergency team is trained to handle trauma, acute medical conditions, and other urgent cases promptly.

Question 14

Can I visit a patient who is admitted?

Accepted Answer

Yes, visiting hours for inpatients are generally observed during the afternoon and evening. Please check with our reception for current visiting hours and any guidelines in place.

Question 15

Do you provide immunization for children?

Accepted Answer

Yes, we offer the full Kenya national immunization schedule for children from birth through school age. This includes BCG, polio, pentavalent, pneumococcal, measles, rotavirus, and other recommended vaccines. Walk-in visits are welcome.

Question 16

Is there a dental clinic at Medilife?

Accepted Answer

Yes, our Dental Care Clinic provides checkups, cleanings, fillings, extractions, root canal treatments, and preventive oral health services for both adults and children.

Frequently Asked Questions

Still Have Questions?